Going off on another side note: I've been working with Sphere a lot this week. We recently opened an online store. OK - I know assuming is wrong, however, I thought since the thons integrate, ecommerce would integrate with RE. Wrong! There is currently no integration between ecommerce and RE. So, that means we have to get the gifts out of Sphere and into RE.
I thought I'd call Blackbaud's Sphere support line to see if they had a set process for this. I spoke with a really nice person whose only choice to help me was to log a case ticket for me. I'd really like to be able to wait on hold for the CMS team to help me. That isn't an option for now. The tickets are now being logged in Case Central. That's nice - easy to work with. However, it seems that the Sphere folks are really being pushed resource-wise. Hopefully, staffing will catch up with the rollouts of Sphere. It seems to be a trend in any business that you sell your product and then have to staff your support accordingly.
I'm working on an export/import process that won't be too taxing. I'll post here when I have it completed.
On another note, I had the cookie training so to speak. It's not really a training. You have to pay $175 and they give you rights to a cookie. You run the cookie and it opens up some customization for the frontpage of your thon event. Basically you get a header, footer and menu area that you can customize. You've got to have a good bit of familiarity with html. I'm using CoffeeCup html editor and going to move on to Dreamweaver if this doesn't work. I'm not an expert at html in any way at all. I am promised another 1/2 session to get my questions answered, but I think it's pretty much up to me at this point.
More to come!
Nora
